Frequently Asked Questions (FAQs)
Versand
The delivery time is usually 3-5 working days after receipt of the order.
Yes, we offer free shipping for orders over 50€ within Germany.
Falls dein Paket aufgrund einer falschen Adressangabe oder ähnlicher Gründe nicht zugestellt werden kann, wird unser Kundendienst dich per E-Mail kontaktieren, um die korrekte Adresse zu erfragen. Bitte antworte schnellstmöglich, damit wir deine Bestellung ohne weitere Verzögerungen an dich versenden können.
Produkte
Changes can be made within 24 hours of placing the order. Please contact our customer service.
After selecting your product, click "Customize Now" and enter your engraving details in the field provided.
Our products are made of high quality materials such as stainless steel, silver and gold to ensure durability and quality.
To prolong the life of your jewelry, clean it regularly with a soft cloth and avoid contact with chemicals.
Yes, you can choose gift wrapping when ordering to make your gift particularly attractive.
Zahlung
We accept PayPal, credit cards (Visa, MasterCard, American Express) and bank transfers.
Retoure
Personalized products cannot be returned unless they are defective. Non-personalized items can be returned within 30 days.